“I have a strong background in customer service, with experience in both traditional customer service roles and more specialized campaigns. During my time at Ibex, I honed my communication skills and developed a deep understanding of how to engage effectively with customers.At Diana Medical Clinical Research (DMCR), I was part of a medical campaign where I reached out to patients across various states in the U.S. My role involved offering them clinical trials tailored to their specific needs based on factors like age, medical history, and trial criteria. I was responsible for ensuring that they were well-informed and comfortable with their options, and I coordinated their participation by arranging compensation for their time and travel.This experience also allowed me to build strong multitasking abilities, as I managed various tasks such as patient outreach, documentation, and scheduling. My adaptability was key in navigating the complexities of patient needs and ensuring that each interaction was handled with care and precision.With my expertise in customer service, patient interaction, and my ability to manage multiple responsibilities, I am confident in my ability to excel in a role that demands both communication skills and the ability to handle complex tasks.”
