DME Trainer
DME Trainer
Job Description
SNJ Global Services, a fast-growing and innovative call center based in Karachi, is seeking a knowledgeable and experienced DME (Durable Medical Equipment) Trainer to join our team. The ideal candidate will be responsible for training and mentoring our call center agents on DME-related processes, ensuring they are equipped with the skills and knowledge needed to excel. This role requires a deep understanding of the DME industry, effective communication skills, and the ability to create and deliver training programs that drive success.
Key Responsibilities
- Develop, implement, and update training programs for call center agents focused on DME processes and products.
- Conduct training sessions covering essential DME knowledge, compliance regulations, and best practices for customer interactions.
- Monitor and evaluate the performance of agents, providing feedback and additional training where necessary to improve efficiency and effectiveness.
- Collaborate with the Quality Assurance team to identify areas of improvement and tailor training programs accordingly.
- Maintain comprehensive records of training sessions, materials, and agent progress.
- Stay updated on industry trends, regulatory changes, and new products to ensure training content is current and relevant.
Qualifications
- Proven experience as a DME Trainer or in a similar training role within the healthcare or call center industry.
- Strong understanding of the DME industry, including products, compliance, and insurance processes.
- Excellent verbal and written communication skills, with the ability to present complex information clearly.
- Experience in creating and delivering training programs, both in-person and virtually.
- Ability to evaluate and adapt training methods based on agent performance and feedback.
Preferred Skills
- Familiarity with call center operations and metrics.
- Ability to work independently and collaboratively within a team environment.
- Strong organizational skills and attention to detail.
- Experience with e-learning platforms and training software is a plus.
- Knowledge of HIPAA regulations and other relevant compliance standards is an advantage.
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Office Locations
P.E.C.H.S
P.E.C.H.S